Customers don’t wait. They message.
When shoppers ask questions on Instagram, TikTok, or WhatsApp, they expect answers instantly.
No human team can reliably respond within seconds. While you’re still replying, the customer forgets your brand, finds the answer elsewhere, and buys from a competitor.
Multiple studies show this clearly:
Slow replies don’t just delay sales they eliminate them.
That’s why social commerce only works when questions are answered immediately, accurately, and at scale.
73%
of social media users say they will buy from a competitor if a brand does not respond on social media.
https://sproutsocial.com/insights/social-media-customer-service-statistics/
67%
of consumers prefer contacting customer support via social media rather than through other channels.
https://www.yaguara.co/customer-service-statistics/
E-comchat.ai can ⬇️
→ Increase conversion rates by 30–40% with replies under 10 seconds Customers buy while intent is high not hours later.
→ Help brands get up to 3× more 5-star reviews
Faster replies lead to happier customers and better ratings.
→ Turn up to 17 out of every 100 social media DMs into additional orders. Because buying questions are answered instantly instead of being ignored.
Reply Faster. Sell More.
Since 2025, Instagram, WhatsApp, and TikTok have officially approved apps to access their APIs for
AI-powered, automated customer communication.
Social commerce doesn’t scale with more ads it scales with faster replies.
That’s why we built the world’s first Shopify app approved to work directly with the major social media messaging platforms.
https://digiqt.com/blog/chatbots-in-social-media-platforms/?utm_source=chatgpt.com
+38 %
conversion from social messages
+$1,900
monthly revenue per
100 messages (avg.)
−50%
social inbox support workload
+32%
more 5-star reviews
How EcomChat AI Converts
Social Messages into Sales
Understands buying intent across all social channels, answers questions instantly, sends product links, applies discounts, and closes the sale automatically.
Der ideale Ort für Fokus
Unser Team, unser Space
Integrations
EcomChat AI connects with your social inboxes and e-commerce tools to sync customer data
and automate replies in real time.
Questions About EcomChat AI
Does EcomChat AI replace my support team?
No.No. We offer a fully customizable experience.
EcomChat can handle conversations end to end and seamlessly hand over to a human when a decision requires it.
Will automated replies feel robotic to customers?
No. EcomChat is a custom solution developed by experts in high-leverage conversational AI.
It follows a defined brand tone and is trained on your products, delivering natural, on-brand customer conversations that convert.
Is EcomChat AI officially approved by Instagram, WhatsApp, and TikTok?
Yes. EcomChat AI is officially approved to use Instagram, WhatsApp, TikTok APIs, and doesn't use any third party bridges to the apps.
How does EcomChat AI increase revenue?
By answering potential buyer's questions in seconds.
Faster replies capture purchase intent before it disappears.
Can EcomChat AI access order status and shipping information?
Yes. After you connect your store trough our Shopify app.
What happens if EcomChat AI doesn’t know the answer?
The conversation is instantly handed over to your team with full context, so no message is ever lost. Your team can then handle the conversation trough our Shopify app.
How long does setup take?
Most brands are live within minutes.
No complex setup, no engineering required.
Is EcomChat AI secure and GDPR compliant?
Yes. EcomChat AI follows platform policies and data protection standards, including GDPR requirements.